Privacy Policy

EnTech360 (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect the personal and business information you provide when you use this website — particularly through our site-assessment, quote-request and audit-enquiry forms.

We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy is provided as a starting template. EnTech360 should have it reviewed for legal accuracy and completeness before publication, and confirm the business details, contact points and retention periods marked as placeholders below.

Who We Are

EnTech360 provides commercial kitchen drain care, grease-trap management, liquid-waste removal and waste-management consulting across Brisbane and surrounds, in partnership with Yates Plumbing & Gas.

• Business name: EnTech360
• ABN: [ABN — to confirm]
• Postal address: [POSTAL ADDRESS — to confirm]
• Email: michael@entech360.com.au
• Phone: 0431 855 480

What Information We Collect

Because we serve businesses, most information we collect is business contact information. Through our website we may collect:

• Contact details — your name, business or venue name, phone number, email address, and suburb or postcode.
• Enquiry details — your venue type, the nature of your enquiry (for example high pump-out cost, odours or blocked drains), and your trap size, where you choose to provide it.
• Technical data — standard information your browser sends, such as IP address, browser type and pages visited, collected to keep the site secure and working.

We only collect what we need to respond to your enquiry, provide a quote, or deliver our services.

How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and arrange a site assessment;
• Prepare and send you a tailored quote;
• Deliver and service the drain care program or other services you request;
• Communicate with you about your enquiry, booking or account; and
• Meet our legal, regulatory and record-keeping obligations.

We do not sell your personal information.

How We Store & Protect Your Information

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification and disclosure. This site is served over a secure (HTTPS) connection. No method of transmission or storage is completely secure, but we work to protect your information appropriately.

We keep your information only for as long as necessary to fulfil the purposes described in this policy, to provide our services, and to meet our legal and record-keeping obligations. Retention periods: [RETENTION PERIOD — to confirm].

Third-Party Services (SMTP2GO, Cloudflare Turnstile)

When you submit a form on this site, your details are transmitted to our inbox via a secure email delivery service (SMTP2GO). Our forms use Cloudflare Turnstile spam-protection to prevent automated abuse. We may share your information only where necessary to provide our services, including with:

• Yates Plumbing & Gas, our plumbing and install partner, where plumbing work forms part of your requested service;
• Service providers who help us operate the website and deliver enquiries (such as our hosting, spam-protection and email delivery providers), bound to protect your information; and
• Authorities or third parties where required or permitted by law.

We do not disclose your information for these providers’ own marketing purposes.

This website may use cookies and analytics tools to understand how the site is used and to improve it. You can control cookies through your browser settings. [ANALYTICS/COOKIE DETAIL — to confirm.]

Your Rights

You have the right to request access to the personal information we hold about you and to ask us to correct it if it’s inaccurate. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

If you believe we’ve mishandled your personal information, please contact us first so we can address it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact Us About Privacy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “last updated” date shown at the top.